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Store Policy

Return Policy

Your complete satisfaction is our primary goal.  All items sold are refundable or exchangeable within the first 14 days of delivery on all unopened and un-used items.  All sales are final after 14 days of delivery made, regardless whether you use the item or not.

All returned items must be unopened and in the original packaging.  We will only accept unused items for return or exchange and all items must be returned within 14 days upon received and approved by the management before sending back.  Please contact us for approval before returning any item.

Upon approval by our management, all returned items (unopened and in original packaging) a 15% of the purchased price will be charged as restocking fee.  Shipping and handling fees are not refundable.  Delivery date shall include the date that the last attempt is made to the delivery address provided by the customer, regardless whether the customer accepts the purchased item or not.  Restocking fee shall be charged.

The amount refunded for returned items exclude all discounts or coupons. Please contact us no later than the seventh (7th) day from the delivery made if you have any question or concern regarding your order.

For health reasons, please inspect and test your purchased products within the first seven (7) days of delivery, and contact us immediately should you have concern.  We will not accept return or exchange after the fourteenth (14th) day from delivery date.

Upon approval, acceptance, and receipt of any returned item, we will process your refund as soon as practicable.  Processing time for refunds shall be 7-14 business days from the date we receive the returned item(s).  If you have any question, please email us at vitadep2020@yahoo.com.

Shipping

Currently, we offer FREE SHIPPING for ALL U.S orders with purchase $300 & above; all orders under $300 shall be charged a shipping cost of $30.00.  Some bulky or heavy items may cost more for shipping. For out-of-state orders we charge $100 for shipping for orders of less than $500. Please allow 1- 2 days for order processing and packaging.

Standard Shipping delivery time

Standard shipping delivery times vary from 5 - 12 business days. Note: Business days are Monday – Friday, excluding holidays.

Payment Options

We accept all major credit cards, Visa, Master, Discover or via Paypal.

Expiration date on the products:

Most of our Korean products are printed with the Manufactured Date in Korean character: 제조 (meaning: Manufactured Date).  Some products are printed with Expiration date in Korean characters: 까지 (meaning : until that date).  

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